Privacy Policy for Monimo
Last Updated: August 12, 2026
1. Introduction
Monimo ("we," "our," or "us") operates Monimo (the "App"). This Privacy Policy explains how Monimo processes review and customer interaction data to provide insights and automation.
2. Information We Collect
To provide our app services, we collect and process several types of data:
- Merchant Information: We collect information you provide directly when you install or configure the App, such as business contact data and store details.
- Store Information via Shopify API: To function correctly, our App accesses certain store and operational data through Shopify APIs, including:
- Merchant profile and app settings
- Product identifiers and catalog references
- Order references linked to review requests
- Review interaction and response metadata
- App Interaction Data: We collect app usage events, feature interactions, and configuration activity needed to deliver and improve app behavior.
3. How We Use Information
We use the collected information for the following purposes:
- To power, operate, and maintain the App features.
- To provide support and service-related communication.
- To improve, personalize, and expand app functionality and reliability.
- To comply with applicable laws, regulations, and Shopify platform requirements.
4. How We Share Information
We do not sell, rent, or trade personal data. We may share information only in limited, legally compliant circumstances:
- Service Providers: We may process data through trusted providers bound by confidentiality and security obligations.
- Third-Party Integrations: If enabled by the merchant, data may be synchronized with configured platforms such as:
- Shopify Admin API
- Email delivery providers configured by merchant
- Optional CRM sync endpoints
- Legal Compliance: We may disclose information if required by law or valid legal process.
- Shopify: We share data with Shopify only to the extent necessary to operate the App and comply with Shopify policies.
5. Data Retention
We retain data only as long as necessary to provide the App and fulfill the purposes described in this Privacy Policy.
6. Your Rights and Choices
- Merchants: You can request updates, corrections, or deletion of account-level data by contacting us.
- Customers: Merchants remain responsible for responding to customer data-rights requests under applicable laws, and we assist with compliant processing where required.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Material updates are reflected through the "Last Updated" date.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: